We're Moving to AppFolio on July 1st!
We’re excited to announce that Gassen is transitioning to a new and improved homeowner portal: AppFolio.
This secure, user-friendly platform will make it easier than ever to manage your homeowner account, view important documents, and stay connected.
Frequently Asked Questions
What do I need to do right now?
Make sure we have your correct email address.
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If you've received emails from us in the past six months, you're good to go.
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If not, first check your spam or junk folder.
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Still don’t see anything? Call us at 952-922-5575 or email clientsupport@gassen.com to update your contact information.
Will I need to change my payment method?
Bill Pay and mailed checks = no change.
Payments made through the CINC portal will need to be set up in the AppFolio portal.
Will my account number, association property ID, or the mailing address for checks change?
No, nothing is changing.
Your:
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Homeowner account number
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Association property ID
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Gassen PO Box address
...will remain the same.
Do I need an email address to use AppFolio?
Yes, an email address is required to access AppFolio.
However, if you choose not to use it, you can continue making payments and receiving communications the same way you always have. That said, we highly recommend using AppFolio—it’s a secure, convenient way to access your payment history, documents, and association updates.
When will I receive my AppFolio activation email?
You’ll receive it towards the end of June.
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We’ll send an announcement once activation emails are sent.
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The activation email will come from an AppFolio email address, so please check your junk/spam folder if you don’t see it.
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We’ll also update this webpage with the latest info—check back often!
How do I make my July payment?
Starting July 1st, you’ll make payments through AppFolio, not CINC.
Option 1: Pay through AppFolio
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You can set up your account at the end of June.
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Important: Your banking info from CINC will not transfer to AppFolio.
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Once your account is activated, you can add payment info and choose:
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E-Check: $2.49
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Debit Card: $9.99
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Credit Card: 2.99%
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Option 2: Mail checks or use Bank Bill Pay
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No changes are needed.
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Use your existing payment envelopes and mail checks to:
Association Name
C/O Gassen Company
PO Box 98068
Phoenix, AZ 85038
Will I use the same login info as before?
Not exactly.
You’ll receive a new activation email and will need to follow the prompts to set up your new AppFolio login.
What happens if I paid my July dues in June through CINC?
No worries—your payment will appear in your AppFolio ledger once the system goes live.
If something doesn’t look right when you log in, contact us at 952-922-5575 or clientsupport@gassen.com.
Will I still be able to log into my CINC/WebAxis account?
No. Access to CINC/WebAxis will be disabled on June 30th.
What if I have recurring payments set up in CINC?
If your recurring payment is scheduled for after June 20th, be sure to delete it:
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Log into your CINC account.
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Go to the Pay Assessments tab.
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Scroll down and click Delete.
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If your recurring payment is for June or prior dues and is scheduled after June 20th, plan to make other arrangements of paying to avoid any applicable late fees.
Can I make a one-time payment after June 20th?
You have four options:
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Make your payment before June 20th, or
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Wait and make your payment in AppFolio starting July 1st, or
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Visit our office to pay in person or
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Mail payment to the address below:
Association Name
C/O Gassen Company
PO Box 98068
Phoenix, AZ 85038
Who sends the activation email, and how will it look?
We will send the activation emails, but they’ll come from AppFolio.
Be sure to check your spam/junk folder if you haven’t received it by the end of June. We'll post the exact send date on this page, so please check back regularly.