We're Moving to AppFolio on July 1st!
We’re excited to announce that Gassen is transitioning to a new and improved homeowner portal: AppFolio.
This secure, user-friendly platform will make it easier than ever to manage your homeowner account, view important documents, and stay connected.
The ability to make online payments through your portal will be shut off on June 18th at 9:00 a.m. For other payment methods, please see options listed to “Can I make a one-time payment after June 18th?
Update 6/17: We have added FAQ’s about in person registration at the bottom of this page, check it out!
Frequently Asked Questions
What do I need to do right now?
Make sure we have your correct email address.
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If you've received emails from us in the past six months, you're good to go.
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If not, first check your spam or junk folder.
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Still don’t see anything? Call us at 952-922-5575 or email clientsupport@gassen.com to update your contact information.
Will I need to change my payment method?
Bill Pay and mailed checks = no change.
Payments made through the CINC portal will need to be set up in the AppFolio portal.
Will my account number, association property ID, or the mailing address for checks change?
No, nothing is changing.
Your:
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Homeowner account number
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Association property ID
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Gassen PO Box address
...will remain the same.
Do I need an email address to use AppFolio?
Yes, an email address is required to access AppFolio.
However, if you choose not to use it, you can continue making payments and receiving communications the same way you always have. That said, we highly recommend using AppFolio—it’s a secure, convenient way to access your payment history, documents, and association updates.
When will I receive my AppFolio activation email?
You’ll receive it towards the end of June.
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We’ll send an announcement once activation emails are sent.
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The activation email will come from an AppFolio email address, so please check your junk/spam folder if you don’t see it.
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We’ll also update this webpage with the latest info—check back often!
How do I make my July payment?
Starting July 1st, you’ll make payments through AppFolio, not CINC.
Option 1: Pay through AppFolio
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You can set up your account at the end of June.
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Important: Your banking info from CINC will not transfer to AppFolio.
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Once your account is activated, you can add payment info and choose:
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E-Check: $2.49
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Debit Card: $9.99
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Credit Card: 2.99%
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Option 2: Mail checks or use Bank Bill Pay
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No changes are needed.
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Use your existing payment envelopes and mail checks to:
Association Name
C/O Gassen Company
PO Box 98068
Phoenix, AZ 85038
Will I use the same login info as before?
Not exactly.
You’ll receive a new activation email and will need to follow the prompts to set up your new AppFolio login.
What happens if I paid my July dues in June through CINC?
No worries—your payment will appear in your AppFolio ledger once the system goes live.
If something doesn’t look right when you log in, contact us at 952-922-5575 or clientsupport@gassen.com.
Will I still be able to log into my CINC/WebAxis account?
No. Access to CINC/WebAxis will be disabled on June 30th.
What if I have recurring payments set up in CINC?
If your recurring payment is scheduled for after June 18th, be sure to delete it:
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Log into your CINC account.
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Go to the Pay Assessments tab.
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Scroll down and click Delete.
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If your recurring payment is for June or prior dues and is scheduled after June 20th, plan to make other arrangements of paying to avoid any applicable late fees.
Can I make a one-time payment after June 18th?
You have four options:
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Make your payment before June 18th
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Wait and make your payment in AppFolio starting July 1st
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Visit our office to pay in person with a check or money order
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Mail payment to the address below:
Association Name
C/O Gassen Company
PO Box 98068
Phoenix, AZ 85038
Who sends the activation email, and how will it look?
We will send the activation emails, but they’ll come from AppFolio.
Be sure to check your spam/junk folder if you haven’t received it by the end of June. We'll post the exact send date on this page, so please check back regularly.
How To Submit a Work Order on AppFolio
1. Login to AppFolio on a computer or through the mobile app.
2. On the Home Screen, Click Maintenance Request.
3. Fill out the section under create a new maintenance request with as much detail as possible. Please include, location of the concern, pictures, detailed information, etc.
4. Your Association Manager will review your Governing Documents to determine responsibility for this request.
5. Your Association Manager will notify you that the request was received and let you know what action will be taken.
How To Submit an Architectural Request on AppFolio
1. Login to AppFolio on a computer or through the mobile app.
2. On the Home Screen, Click Architectural Request
3. Fill out the section under create a new architectural request with as much detail as possible.
4. Your Association Manager will review your Governing Documents to determine responsibility for this request.
5. Your Association Manager will notify you that the request wasreceived and let you know what action will be taken.
Updated 06/17
Can I have someone help me in person to register for an AppFolio account?
Yes. We will have dedicated staff on the dates and times listed below to help any homeowners that come to our office
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Do you have any opportunities for in person registration not at your office?
Yes, we currently have solidified 4 community spaces across the twin cities.
Do I need to bring anything for in person registration?
Ensure you have an email address, that you can access. You won’t be able to register for AppFolio without an accessible email address.
Please Note: You’ll have to be able to log in to your email account to follow the activation link to complete your registration.
What if none of the dates and times you listed will work for me?
You’re always welcome to contact Client Support starting July 1st to help walk you through registering via phone.