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What Should You Expect From Your Homeowners Association Management Company?


Aerial view of residential neighborhood with a street down the middle and single family homes on both sides.

Living in a homeowner’s association provides owners with wonderful benefits. When it comes to the responsibilities of upkeep, decision making, and community prioritization, there are many stakeholders in the process.  The homeowners, the board of directions, vendors, and the association management company all play a key role in the business of the association.   The purpose of this blog is to highlight some of the things you should expect from Gassen when you’ve chosen us to be your association management partner:

 

Effective Communication: From the outset, clear and consistent communication sets the tone for a successful partnership. Your association manager will provide regular updates on property performance, maintenance issues, and homeowner concerns. Whether it's via email, phone calls to our client support center, or communicating through our online portal, transparent communication ensures that you're always in the loop.

 

Property Maintenance and Repairs: Protecting the value of your property requires proactive maintenance and swift resolution of repair issues.  Gassen works with a network of trusted contractors and vendors to handle routine maintenance tasks and emergency repairs promptly. Regular inspections are conducted to identify potential issues before they escalate.

 

Financial Reporting, Accounting and Transparency: Transparency in financial matters is essential for building trust and accountability. Gassen provides the board of directors a library of financial reports that outline income, expenses, and any incurred costs. These reports empower the board to make informed decisions about your property and to track performance over time. 

 

Legal Compliance and Risk Management: Navigating the legal landscape of association management can be complex, with regulations ever changing.  Gassen and its legal partners have a solid understanding of local, state, and federal laws and keep boards aware of compliance issues regularly Additionally, we work with insurance brokers to provide options for proper insurance coverage.

 

Timely Rules Enforcement and Dues Collection: Reliable dues collection is crucial for maintaining cash flow and ensuring consistent ability to pay the associations’ bills.  Gassen has implemented robust and proactive systems for dues collection, and we enforce payments consistently.   Our managers also work to ensure that HOA policies are followed using the association’s escalation process should a homeowner fall delinquent.

 

Strategic Planning: Beyond day-to-day operations, Gassen works with our associations to develop long-term strategies for the upkeep of the property. By leveraging market insights, industry expertise, and reserve studies, we help create and lead a long-term vision for the community.

 

We are thrilled to have the opportunity to be partnered with our associations.  We want to continue to transform the way the management is done now and in the future.   With a clearly communicated vision, effective communication, comprehensive services, and a commitment to excellence, Gassen will work to ensure long-term enjoyment and value of every HOA community we service.  Please reach out if you have any questions.

 

Thank you very much for the opportunity to serve your HOA.


Headshot of Chief Operating Officer, Ben Lampron

Ben Lampron

Chief Operating Officer

Gassen HOA Management

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