You hate seeing them at board meetings. They always drag their neighborhood concerns into non-regulated-related events like cookouts. It’s the local hardheaded HOA member, and dealing with them is just like herding cats.
As a board member, you’re trying to run the neighborhood the best you can, so it can be frustrating when you’re met with an uncompassionate critic. Moreover, said critic can become so loud at board meetings that they drown out the voices of the rest of the neighborhood. How are you, as an HOA board member, to make sure everyone has an equal say in matters? Gassen, a HOA management firm, has some tips below.
Considering the Critic’s Words
It can be difficult to take community criticism as a hardworking HOA board member, but upon occasion, it can be just the thing you need to hear. Remember, HOAs operate for the benefit of the community, and it’s impossible for the community to benefit if it doesn’t have a say.
Before you impose disciplinary action against an obstinate and borderline disrespectful HOA member, ask yourself the following questions:
● Do the critic’s words have a point? Is the idea the person so fervently stands behind something that the community agrees upon or something that genuinely could improve the lives or property values of those in the neighborhood? Even if they phrase something in a passive-aggressive or angry manner, the idea behind it may have value and be genuinely useful. Property management services can help determine this if you’re unsure.
● Is the critic being heard? Many times, HOA members will escalate their attitudes and the volume of their voices because they feel nobody is listening to them. Even if the suggestion could have been phrased in a kinder way, take action to let the critic know you have considered their concerns. One way to do this is to bring the question up at a community meeting.
● Are you taking things too personally? As stated above, for someone who volunteers so much of their time to their community, hearing what you’re doing wrong can be difficult to stomach. As a board member, you work so hard. Why doesn’t your neighborhood understand that? However, you can never assume that the critic thinks you’re not doing enough work; it isn’t fair. Perhaps they just would like you to be working in a different way or putting your energy into a different project.
If you have determined the answers to the aforementioned questions don’t complicate matters, only then should you confront this member one-on-one for an open, honest conversation that includes the concerns of both parties.
Struggling With HOA Management? Gassen can Help.
We’re a Twin Cities HOA management firm that offers everything from online property management to accounting property management. We know HOAs. To find out more about how we can help you with your property management needs, call us today at 952-922-5575, or you can message us on our contact page.