If your board has decided to invest in property management services, it’s critical that you’re thorough about your research. Handing over the reins to anyone that wasn’t directly elected by the community is no decision to be made lightly, though it can be a wise one in the right circumstances. You’ll need to find an HOA management company that shares the same devotion to your residents as you do—and that’s only accomplished by asking the right questions.
As five-star providers of property management services, Gassen is here to help in your search. Below, we’ll provide a few questions to help your HOA find its perfect fit.
What’s Your Mission or Vision?
Want to know how your potential property management company operates? Their mission statement will condense this down into a few lines at best, giving you a succinct peek into their philosophies and what kind of service you’re likely to receive. Mission statements are also a great shorthand to use when comparing HOA management companies across multiple interviews. Though it’s a recommended practice to take notes, mission statements can help jog your memory during discussions with your fellow board members.
At Gassen, our vision statement is as follows: “Our passion is building trusting, long-lasting relationships with our clients.” This demonstrates our commitment to our customers and our drive to be in it for the long haul.
How Many HOAs Are you Working With? Can We See Your Portfolio?
Okay, that’s two questions—but they’re presented together for a reason. The size of your potential property management company is important to consider, but it’s best considered when presented with the context of the company’s portfolio. Large HOA management companies, for example, might have more on their plates, but their portfolio demonstrates how well they handle that large workload.
What’s the Emergency Response Procedure?
Even under the most attentive property management companies, life in an HOA remains unpredictable—as life anywhere does. Your property management services should thus have airtight protocol in place to handle anything that comes your neighborhood’s way, from seasonal weather hazards to conflicts between residents. You pay them to manage your community, after all; tackling the unexpected that comes with it is just part of the job description.
Gassen: Top-Notch Providers of Property Management Services
With our 24-hour emergency response line, online property management and accounting property management services and more, we’d be glad to help your community grow. Give our Eden Prairie office a call today at 952-922-5575.