No matter how well your HOA management board works together, and no matter how hard you strive to ensure resident satisfaction, at some point you will encounter conflict; it’s inevitable. Whether it be due to dues increasing or a particularly controversial policy change, this conflict can leave the new board member overwhelmed, distraught, and feeling like a failure.
We don’t mean to imply working as a board member is all conflict and no reward, of course. As providers of property management services, we at Gassen know firsthand how beneficial and fulfilling HOAs can be! We simply acknowledge that, upon occasion, a new board member may find themselves unprepared for the amount of deft negotiating that their position requires.
Luckily, Gassen is here to help you adjust. Below, we’ll discuss a few simple ways that you as a new board member can diffuse quarrels in your HOA, whether they be between board members or residents, and proceed to come to a much more peaceful consensus.
HOA Board Basics: Cooling Conflict
The number one thing that you can do as a board member to ensure prompt conflict resolution is endeavor to see the other person’s point of view. Yes, even if you think the other individual is without a doubt wrong, this still applies!
If you don’t understand where your “opponent” is coming from, ask sincere questions to get to the bottom of their perspective. Without some degree of mutual understanding, both you and the other party will sink into your beliefs and only become more opposed to one another instead of reaching a middle ground.
Additional conflict-cooling courses of action HOA board member can take include
● Speaking face-to-face.
While online property management services have their place, using them to discuss sensitive matters via writing can lead to misinterpretation that only serves to fan the flames of disagreement.
● Separating the conflict from their ego.
It’s normal for community members to disagree on a given topic in HOA neighborhoods and non-managed ones alike. Just because you as a board member are genuinely working to resolve a conflict doesn’t mean you’ve failed your community.
Keep this in mind when encountering friction – it’ll help you see things more objectively.
● Admitting when you’re wrong.
Doing so doesn’t make you a bad board member. It means that you’re willing to set aside your pride for the betterment of the community. That’s something that only the best board members out there can say about themselves!
Contact Gassen Now for Smart HOA Management
Simply can’t get to the bottom of a board-or-resident-based conflict? Contact Gassen of Eden Prairie now at 952-922-5575 and see what smart accounting property management services and more can do for your community.