Without proper management, communication issues can cripple an HOA and cause a broad spectrum of problems. For this reason, it is wise to hire a property management company, such as Gassen, to keep things organized and everyone informed.
Below are some reasons why HOA boards have difficulties with communication and why property owners have strained relationships with their residents. If you need to improve the communication model in your HOA, contact us today.
1. Failing to Appoint Special Committees
If there is strained communication between your HOA board and the members, it could be that the board is attempting to take on too much. Since board members are usually busy enough with other community responsibilities, forming a committee to handle communication issues directly is a smarter option.
2. Prioritizing Vital Information
You should spend time prioritizing what information you will relay and how/when to do so. Think about decisions you make that impact everybody in the community. Give everyone a warning about any of policies, schedule dates, or other information changes, and communicate well and often with them.
3. Not Getting Help From the Members
You may have accused your HOA members of being lazy or apathetic to what is going on in the association; however, are the members getting the right information at the right time? For instance, if you have a community cleanup coming up, you need to announce it several weeks in advance and continue announcing until the day of the event. With notice and proper planning, you’re likely to get more volunteers for your efforts.
4. Not Getting Help From Professionals
If you run an HOA or you own a sizable property, you need a professional management company that can keep you on track from day to day. Property management companies like Gassen can help you with a broad range of responsibilities including ongoing communication with your members or residents. We can take care of the items you don’t want to handle. With a professional in your corner, your HOA will be successful.
5. Getting Zero Feedback From Your Members
If you’re not hearing back from the members of your HOA, you could be in for a big surprise when they do finally speak out. Your board should solicit thoughts and opinions regularly. Hearing the good, the bad, and the ugly of how you’re running things can sharpen your leadership team and help you make better decisions down the road. Getting feedback also helps our team as we manage your property. We’re always looking for ways to improve. Gathering input from our clients is a great starting point.
Contact Gassen Property Management for Your HOA
Gassen can help you organize your communication and management so that your operation runs smoothly. Whether you are directing an HOA or own a variety of properties, Gassen provides consulting and management services that keep you operating well on every level.
To schedule an initial consultation or to review your reserve study, contact us at 952-922-5575, or you can message us on our contact page. We are Minneapolis and St. Paul’s most trusted property management company.