Dealing with difficult people can test your nerve in any setting. Trying to get along with a neighbor in your HOA, however, can sometimes take the challenge to the next level. There are many reasons for this, but one of the most important reasons is that we take ownership of our neighborhoods. We take responsibility for them, and we count everything that goes on in an HOA personally.


Our neighborhood is our personal space. It the place we feel safe. So, naturally, we’re taken back when we have to work alongside difficult people. The goal is to balance our personal needs versus the needs of the community. Effectively handling difficult people in your HOA is paramount.

Establishing Clear and Concise HOA Laws

Our Gassen team works with many HOAs and property managers across Minneapolis and St. Paul. What keeps the board members in check are the rules and regulations they set for the HOA their leading. Therefore, when conflict arises, and people are unsure about what steps to take, the standards or rules that set in place will often govern your decisions and keep things consistent. Be careful not to allow demanding homeowners to pressure you into bending the rules.

Casting a Clear Vision for Your Organization

Difficult people become even more difficult when they don’t understand what you are doing, why you are doing it, and what is the reason for it. They are likely to become contentious in situations where there may be confusion or a lack of understanding.


The best way to eliminate or minimize the friction you may encounter with a difficult person is to have a vision for your organization that is clearly outlined, detailed, and communicated with everyone. Knowing where the organization is headed and why it’s headed that way solves a lot of potential problems before they even come up. 

Focus on Standards, Not People

Our company has to set high standards every day. Lots of property owners or HOA members such as yourself depend on us to do jobs with excellence so that you can do yours more smoothly. The standards we set define everything about our company. The same is true for your leadership in your HOA. When dealing with difficult people stir the pot in the community, focus on three main things:


Your Purpose. You HOA exists to maintain property values, set a theme for the community, and ensure that everyone has a positive experience.


Your Business. The association is a business and should be run like a business. This is why you partnered with Gassen to keep business moving along. Whenever conflict arises, remember: it’s business. It’s not personal.


Your Association. A few disgruntled individuals cannot take your focus of the entire association. Therefore, try to minimize the conflict, work graciously with those who are dissatisfied, and keep everyone’s well-being in mind. You’re likely to get farther, faster.

Gassen Offers Comprehensive Local Property Management

At Gassen, manage your HOA. We provide support for your HOA Board so that your team can move forward with stability. We offer custom services for organizations that include property management, real estate management, real estate listing, and financial planning through our reserve studies.


If you want to place your business in the hands of property managers you can trust, give us a call today at 952-922-5575, or you can message us on our contact page.